Policies

This Agreement was last modified on 18 February 2022

Terms & Conditions

A. This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital signatures.
B. This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of domain name https://zoomtech.co.in/store/ including the related mobile site and mobile application (hereinafter referred
to as “Platform”).
C. The Platform is owned by ZOOMTECH, a company incorporated under the
Companies Act, 1956 with its registered office at No.30,Chandra park, nawab yousuf road,Civil lines,Allahabad ,Uttarpradesh (hereinafter referred to as
“Platform Owner", “we”, “us”, “our”).
D. Your use of the Platform and services and tools are governed by the following terms and
conditions (“Terms of Use") as applicable to the Platform including the applicable policies which
are incorporated herein by way of reference. If You transact on the Platform, You shall be subject
to the policies that are applicable to the Platform for such transaction. By mere use of the
Platform, You shall be contracting with the Platform Owner and these terms and conditions
including the policies constitute Your binding obligations, with Platform Owner. These Terms of
Use relate to your use of our website, goods (as applicable) or services (as applicable)
(collectively, “Services”). Any terms and conditions proposed by You which are in addition to or
which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be
of no force or effect. These Terms of Use can be modified at any time without assigning any
reason. It is your responsibility to periodically review these Terms of Use to stay informed of
updates.
E. For the purpose of these Terms of Use, wherever the context so requires “you", “your” or “user"
shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT
TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS
OF USE CAREFULLY BEFORE PROCEEDING.
G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:

I. To access and use the Services, you agree to provide true, accurate and complete information to
us during and after registration, and you shall be responsible for all acts done through the use of
your registered account on the Platform.
II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials offered on
this website or through the Services, for any specific purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude liability
for any such inaccuracies or errors to the fullest extent permitted by law.
III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for
which we shall not be liable to you in any manner. You are required to independently assess and
ensure that the Services meet your requirements.

IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You
will not have any authority to claim any intellectual property rights, title, or interest in its
contents. The contents includes and is not limited to the design, layout, look and graphics.
V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action
against you as per these Terms of Use and/or applicable laws.
VI. You agree to pay us the charges associated with availing the Services.
VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or
forbidden by these Terms, or Indian or local laws that might apply to you.
VIII. You agree and acknowledge that website and the Services may contain links to other
third party websites. On accessing these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites. These links are provided for your
convenience for provide further information.
IX. You understand that upon initiating a transaction for availing the Services you are entering into a
legally binding and enforceable contract with the Platform Owner for the Services.
X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as
applicable) and their respective officers, directors, agents, and employees, from any claim or
demand, or actions including reasonable attorneys’ fees, made by any third party or penalty
imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including infringement of
intellectual property rights) of a third party.
XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special
or punitive damages, including without limitation damages for loss of profits or revenues,
business interruption, loss of business opportunities, loss of data or loss of other economic
interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability
to use the Services, however caused and whether arising in contract, tort, negligence, warranty
or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of
action or Rupees One Hundred (Rs. 100) whichever is less
XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any
failure to perform an obligation under these Terms if performance is prevented or delayed by a
force majeure event.
XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed
by and construed in accordance with the laws of India.
XIV. All disputes arising out of or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts in Allahabad Uttarpradesh
XV. All concerns or communications relating to these Terms must be communicated to us using the
contact information provided on this website.

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or
speed post only. Order are shipped within [10] to [15] days from the date of the order and/or
payment or as per the delivery date agreed at the time of order confirmation and delivering
of the shipment, subject to courier company / post office norms. Platform Owner shall not be
liable for any delay in delivery by the courier company / postal authority. Delivery of all orders
will be made to the address provided by the buyer at the time of purchase. Delivery of our
services will be confirmed on your email ID as specified at the time of registration. If there
are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the
same is not refundable. For any issues in utilizing our services you may contact our
helpdesk on [zoomtechald@gmail.com].

Return/Refund

  1. Returns
    Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  3. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  4. To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.
  5. There are certain situations where only partial refunds are granted (if applicable)
    – Book with obvious signs of use
    – CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    – Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    – Any item that is returned more than 30 days after delivery.
  6. Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be provided within 10 business days and a credit will automatically be applied to your credit card or original method of payment.
  7.  Exchanges (if applicable)
  8. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zoomtechstore@zoomtech.co.in and send your item to: Zoomtech Store Paandareeba Gali, Shahganj, Prayagraj.
 

Privacy policy

This Privacy Policy describes how (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you" and “your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please  email us at zoomtechald@gmail.com